Simply  the  best
LACE  and  EMBROIDERY
   LACELANDIA      TERMS & CONDITIONS
 

 
       TERMS  &  CONDITIONS
 
         The online shop http://www.lacelandia.com is owned of BEST WEB EXPERT S.L of Spain, with registration number B51025278.
 
         REGISTRO MERCANTIL:    TOMO: 108      LIBRO:  0      FOLIO:  33     HOJA: CE-2411       
 
          
         IMPORTANT: The price of all our products will decreases by 20-30% if they are bought in large quantities. For lots of items in bulk
         quantities, you can get better pay. Also, we offer important discounts for retailers. We distribute Chinese products worldwide with
         English and Spanish service.
 

         PAYMENTS

         Before making any payment, the buyer is asked to write us an e-mail to check stock products required. After we check the stock
         products requested by the buyer, the buyer must send us another email with the names, reference numbers and quantities of products
         they want to buy and can to pay its. The items are shipped only after the payment is confirmed. Payments are made through PayPal
         with VISA or MASTERCARD. After the payments, the buyer  must send us an email with the payment details. The all our prices inlude:
         free shipping worldwide, free insurance policy for the parcels and free duty for no more than 30% of the total price of products.
         To refound you this money, you must send us all the copies of customs duties paid for your parcel.
 
         IMPORTANT: The buyer will get a full refund if you do not receive your order. If the item is significantly different from the seller’s original
         product description, the buyer can return the products for a full refund or can choose to get a partial refund and keep the product.  
         The buyer can return any bought products, even those in perfect condition. The buyer must pays the return shipping costs.
 
         We ship the items via EMS, DHL, UPS, FEDEX, China Post, Air parcel, SAL parcel and EMS CHINA.
 

         DHL

         DHL Expedited Shipping will deliver packages within 5-7 working days. There may be delays during high-demand holiday seasons. 
         Volumetric Charging: When shipping lightweight, bulky packages, use this formula:
 

         Volumetric Weight = Product of length*width*height (cm) / 5000

 
         Airline charges are based on a minimum shipment density. The greater of the volumetric weight versus the actual weight of your
         packages will be used to calculate your shipping costs. For more details, please visit DHL's site.
 
         EMS   
         EMS will deliver packages within 5-10 working days. There may be delays during high-demand holiday seasons, reaching up to 
         15-25 working days. The status of the parcel will appear and automatically update on the EMS website three days after item has
         been mailed (During holiday season, 5-6 working days). If you have not received the packages after 12 working days, please track
         the information on your own country's postal website or contact your local post office.
 
         Note: It is unsafe to ship items to Spain by EMS if the weight of parcel is over 7 kilograms. Their Customs is very strict about parcel
         weight, and we suggest you ship your items in separate packages to prevent a delay in delivery Spanish Customs.
 
         Russian Post
         Russian Post will deliver packages within 20-25 working days. There may be delays during high-demand holiday seasons.
         For more details, please visit Russian Post's site.
 
         Note: Please keep the number of items with the same ID at less that 5 pieces.
 

         Note: Please keep the length of the parcel less than 150CM.

 
         Air parcel, SAL parcel
         International package includes Air parcel and SAL parcel. Their prices are lower compared to EMS. Air Parcel will deliver packages
         within 15-35 working days. There may be delays during high-demand holiday seasons, reaching up to 35 working days. If the
         package does not arrive after a month, please visit your country's tracking website for more information. The chinese tracking site
         is updated according to the feedback from your country, so tracking from your country's site will be more prompt and accurate.
         International Air Parcel will deliver packages (less than 2kg; Length, width, and height must all be less than 60cm) within 15-35 
         working days. Tracking works the same way as that of international packages.
        

 Delivery  methods

ETA  (working days)               

 DHL

5 - 7

 EMS

15 - 25

 Russian Post

20 - 25

 Air small parcel 

15 - 35

 Air parcel

15 - 35

 SAL parcel

20 - 45

 

        Parcel tracking
 
       1. DHL tracking website
 

       2. EMS and E-express tracking website 

 
       3. RussianPost tracking site:
 
      4. Air parcel, SAL parcel
 
 
 
      Customs
      When you purchasing from our online shop, we guarantee clearance at Chinese Customs, and will bear full responsibility were
      any problems to arise with the Chinese Customs. However, you are responsible for assuring that the product can be lawfully
      imported to the destination country. The recipient of an international shipment may be subject to the destination country's Customs
      policies once the shipment arrives at the recipient's country. If there are tariff requirements or confiscated goods in your country,
      we are not responsible for damage/loss. The recipient is the importer of record and must comply with all laws and regulations of
      the destination country.
 
      Thus, additional costs such as import duties and taxes, determined by the classification of a good, may be levied on the purchased
      products according to each country's Customs policies. These charges are the buyer's responsibility, but we will refound you this
      cantity for no more than 30% of the total price of products. For this you have to send us the proof of the payment made by you at
      customs. Purchases subject to Customs clearance procedures will cause delays beyond our original delivery estimates.
      Because only 0.3% of our delivered parcels have ever been taxed, your parcels are almost always guaranteed to pass through
      Customs with no problems.
 
      We suggest you to take the initiative to find out their local Customs' policies before purchasing. In countries with high rate of
      Customs clearance, additional fees are unlikely. However, in countries with low rate of Customs clearance such as Argentina,
      customers may be required to pay tariffs. In Japan, Customs are very strict; do not try to deliver counterfeit items to Japan.
      80% of parcels will be confiscated by Japan Customs. In Italy, Customs pay special attention to counterfeit shoes; Italian
      Customs are the strictest among the European countries. Having more than 5 of the same items in one purchase will also draw
      the Customs' attention. If necessary, try separating the items into different parcels. In some countries, parcels that weigh over
      10KG will be considered commercial; Customs will block these parcels and ask you to pay duties. Be sure to monitor the weight
      of your parcel!
 
 

      Please email us for any questions.

 

      Size conversion:
 
      Women's clothes (Coat, T-shirt, dress etc)

Standard

Size

Chinese(cm)

160-165/84-86

165-170/88-90

168-173/92-96

168-173/98-`102

170-176/106-110

International

XS

S

M

L

XL

American

2

4-6

8-10

12-14

16-18

European

34

36

38-40

42

44

 
      Men's clothes (coat, T-shirt, etc)

Standard

Size

Chinese(cm)

165-165/88-90

170/96-98

175/108-110

180/118-122

185/126-130

International

XS

M

L

XL

XXL

 
      Men's blouse

Standard

Size

Chinese(cm)

36-37

38-39

40-42

43-44

45-47

European

S

M

L

XL

XXL

 
      Men's suit pants

Standard

Size

Size

42

44

46

48

50

Waist

68-72 CM

71-76CM

75-80 CM

79-84 CM

83-88 CM

Length

99 CM

101.5 CM

104 CM

106.5 CM

109 CM

 
      Women's bra - under bust girth

Standard

Size

Chinese(cm)

76.2

81.3

86.4

91.5

101.6

106.7

112

117

122

127

132

137

142

American

30

32

34

36

38

40

44

46

48

50

52

54

56

British

30

32

34

36

38

40

44

46

48

50

52

54

56

European

42

70

75

80

85









French

68-72 CM

85

90

95

100









Italian

99 CM

1

2

3

4









 
      Women's bra - cup

Standard

Size

Chinese

A

B

C

D

E










American

AA

A

B

C

D

DD

DDD/E

F

FF

G

GG

H

HH

J

British

AA

A

B

C

D

DD

E

F

FF

G

GG

H

HH

J

European

AA

A

B

C

D

E

F








French

AA

A

B

C

D

E

F








Italian


B

E or none

C

D

DD

E

F







 
      Women's lingerie

Standard

Size

Chinese

S

M

L

XL

XXL

XXXL


International

XS

S

M

L

XL

XXL

XXXL

American

2

4

6

8

10

12

14

British

6

8

10

12

14

16

18

European

32

34

36

38

40

42

44F

French

34

36

38

40

42

44

46

Italian

38

40

42

44

46

48

50

 
       Men's underwear

Standard

Size

Chinese(cm)

72-76

76-81

81-87

87-93

93-98

International

S

M

L

XL

XXL

American

28-30

30-32

32-34

34-38

38-42

 
       Women's shoes

Standard

Size

American

5.0

5.5

6

6.5

7.0

7.5

8.0

8.5

9.0

9.5










Chinese & European

35.0

36.0

36.5

37.5

38.0

38.5

39.0

40.0

40.5

41.0










Japanese(cm)

22.0

22.5

23.0

23.5

24.0

24.5

25.0

25.5

26.0

26.5










 
       Men's shoes

Standard

Size

American

6.0

6.5

7.0

7.5

8.0

8.5

9.0

9.5

10.0

10.5

11.0

11.5

12.0

12.5

13.0

13.5

14.0

15.0

16.0

Chinese & European

38.5

39.0

40.0

40.5

41.0

42.0

42.5

43.0

44.0

44.5

45.0

45.5

46.0

47.0

48.0

48.0

48.5

49.5

50.5

Japanese(cm)

24.0

24.5

25.0

25.5

26.0

26.5

27.0

27.5

28.0

28.5

29.0

29.5

30.0

30.5

31.0

31.5

32.0

33.0

34.0